Shipping policy

SHIPPING POLICY

Processing Time

All orders are processed within 1–2 business days. Once your order has been dispatched, you will receive a confirmation email with tracking details.

Australia Shipping

We ship all orders via Australia Post.

Standard Shipping 
- Estimated delivery: 2–6 business days

Express Shipping
- Estimated delivery: 1–3 business days

International Shipping

We ship worldwide.

Standard International
- Estimated delivery: 6–15 business days

Express International
- Estimated delivery: 3–8 business days

Delivery times may vary depending on your location and customs processing.

Tracking

All orders include tracking. You will receive a tracking link via email once your order has been dispatched.

Customs & Duties

International orders may be subject to customs duties, taxes, or import fees depending on your country. These charges are the responsibility of the customer.

Delivery Notes

- Delivery times are estimates and may vary during peak periods
- Rural or remote areas may experience slightly longer delivery times
- Orders are delivered Monday to Friday (excluding public holidays)

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Delayed Parcels

If your order is significantly delayed or lost in transit, please contact us at enquiries@pawlstudio.com and we will assist you.

Need Help?

For any questions, contact enquiries@pawlstudio.com and we will respond within 48 hours.